Find torches by asking friends who play Solitaire Story to accept your Torch requests. The Torch request will not be counted until your friends accept the requests in their own games. If you think your friends have accepted the requests and you still do not see them in the game, try refreshing and clearing your cache. Note that you need three different friends to accept your requests for each gate - you will not receive more than 1 Torch per friend.
If this does not work, please submit a ticket to the team.
You can also pass gates manually using Rubies.